Afternic FAQs & Help

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Customer Support

Who can I contact for assistance?

Afternic is committed to providing personalized service to our members. Our staff is the industry’s most trusted and experienced domain services team and we have helped thousands of domain sellers and buyers in more than 10 years of operation.

In order to help us respond to your inquiry quickly, please select from one of the five areas below that best meet your needs…

General Questions: For general customer service inquiries, email service@afternic.com or call our customer service team.

If you submit a support ticket, you’ll get a response within 48 hours. Please feel free to contact us Monday through Friday, 7 a.m. to 7 p.m. EST at 866-351-9586 (US) or 781-839-7990 (worldwide).

Selling Questions: For questions with selling, email sales@afternic.com or call our customer service team. If you submit a support ticket, you’ll get a response within 48 hours. Please feel free to contact us Monday through Friday, 7 a.m. to 7 p.m. EST at 866-351-9586 (US) or 781-839-7990 (worldwide).

Parking Questions: For questions with parking, email parking@afternic.com or call our customer service team. If you submit a support ticket, you’ll get a response within 48 hours. Please feel free to contact us Monday through Friday, 7 a.m. to 7 p.m. EST at 866-351-9586 (US) or 781-839-7990 (worldwide).

Buying Questions: For questions on buying domains, email sales@afternic.com or call our customer service team. If you submit a support ticket, you’ll get a response within 48 hours. Please feel free to contact us Monday through Friday, 7 a.m. to 7 p.m. EST at 866-351-9586 (US) or 781-839-7990 (worldwide).

Escrow Questions: For questions regarding escrow, email dnescrow@afternic.com, or call our customer service team. If you submit a support ticket, you’ll get a response within 48 hours. Please feel free to contact us Monday through Friday, 7 a.m. to 7 p.m. EST at 866-351-9586 (US) or 781-839-7990 (worldwide).